Terms and Conditions

STANDARD DELIVERY ON GOODS

DELIVERY
We use DPD Local for our UK deliveries and DHL for overseas deliveries.
 
Standard delivery turnaround times on small orders is 5-7 working days, or 10-14 working days if you are including your own label design. Please allow longer during holidays, bank holidays and when ordering larger volume items. If you require your order for an event or salon opening, please ensure you leave enough time for production and let us know when ordering the date you require your order by.

RETURNS
We offer a 7 day returns policy.
 
If you are unhappy with your goods, you have 7 days from the date of receipt to return your products for a refund. Please note, returns only include the following reasons - problem with product texture, damaged goods during transit. We can not accept returns on products that are not wanted due to the customer changing their mind, as all products are made fresh for each client order.

WORKING WITH SKIN SECRETS


ORDERING
Ordering with us it easy.
 
There are many advantages for buying with Skin Secrets. These include -
 
•    Low minimum order amount on orders at just 5 units per product ordered.
•    All products are sale ready.  We make the products, fill the bottles, add your label and send to you.
 
 
ORDERING MADE EASY
Step by step ordering from Skin Secrets
 
•    Place your order via our website.
•    Pay for your order - our site links directly to PAYPAL so that you have full security over your payments.  You can also opt to pay via bank transfer.  We will email our bank details to you once you have placed your order.
•    Orders are delivered between 7 and 10-14 working days later.  This time may be faster if you are not re-branding under your own name.
•    If your products are being re-branded under your own private label we will upload your products to the ECAS portal ready for selling your new range at no extra cost for you.

YOUR ACCOUNT

We reserve the right to cancel your agreement with us at any time if any change of circumstances arise in the business without prior notice, meaning that for reasons deterred by the company we are no longer able to work with you.

 

YOUR PRIVATE LABEL ARTWORK FILES

You will own all artwork developed for your private label branding once paid for.  You will not however own the formulations, so if you change suppliers for any reason, you will need to re-do your own ingredients labels to suit your new product range.  This does not affect your right to ask for your artwork files as any time, which we will be happy to provide you with.

We will amend your label artwork files for you if you require changes at no extra cost. However, if you change your designs, you will be subject to a small re-design fee of £25.00